The Wine Engine — Privacy Policy

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1. Introduction

At The Wine Engine, we are committed to protecting your privacy and handling your personal data with care and transparency. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or subscribe to our services.

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2. Who We Are

The Wine Engine is an online wine subscription and retail service operating in the United Kingdom.

If you have any questions about this policy, you can contact us at:
📧 support@thewineengine.com

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3. Information We Collect

We may collect the following types of personal data:

• Name

• Email address

• Billing and shipping address

• Phone number (if provided)

• Payment information (processed securely via third-party payment processors)

• Order history and preferences

• IP address, browser information, and site usage data

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4. How We Use Your Information

We use your information for the following purposes:

• To process and fulfil your orders

• To manage your subscription

• To communicate with you regarding your orders, deliveries, and customer service inquiries

• To send you marketing communications (if you have opted in)

• To improve our website, products, and services

• To comply with legal and regulatory obligations

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5. Marketing Communications

If you have opted in to receive marketing emails, we may send you updates about new products, offers, and promotions. You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at support@thewineengine.com.

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6. Sharing Your Information

We do not sell your personal information. We may share your data with trusted third parties who help us operate our business, including:

• Payment processors

• Delivery and logistics providers

• Marketing platforms (such as email marketing services)

• IT service providers

• Legal or regulatory authorities, if required by law

All third parties are required to keep your data secure and only process it in accordance with our instructions.

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7. Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, or loss.

All payment transactions are encrypted and processed securely. We do not store your full payment card details on our servers.

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8. Data Retention

We retain your personal data for as long as necessary to fulfil your orders, manage your account, and comply with legal obligations.

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9. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your personal data (where legally permitted)

• Withdraw your consent to marketing communications

• Lodge a complaint with a data protection authority if you believe your data has been mishandled

To exercise any of these rights, please contact us at support@thewineengine.com.

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10. Cookies

We use cookies and similar technologies to enhance your experience on our website, analyze site usage, and provide personalized content. You can manage your cookie preferences through your browser settings.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be posted on this page with an updated revision date.

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12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
📧 support@thewineengine.com