Frequently Asked Questions
What is The Wine Engine?
The Wine Engine is a modern wine club and marketplace designed to make discovering and enjoying great wine simple. You stay in control — choose your own wines each month, or select one of our expertly curated mixed cases.
How does the subscription work?
We offer flexible monthly subscription tiers:
- 3 bottles/month — save 5%
- 6 bottles/month — save 10%
- 12 bottles/month — save 15%
You choose the wines you want. No surprises, no random boxes — unless you request a mixed case. You can adjust, pause, or cancel your subscription at any time.
Can I just buy wine without subscribing?
Yes! You can browse and purchase any wines directly from our store without a subscription.
Where do you deliver?
Currently we deliver across the UK. Delivery to mainland addresses typically takes 1–3 working days. Shipping options and costs are shown at checkout.
Is there a delivery charge?
- Standard delivery is FREE for subscription orders.
- For one-off orders, standard shipping rates apply and will be calculated at checkout.
Can I pause or cancel my subscription?
Yes — you’re always in control. You can pause, skip a month, change wines, or cancel your subscription directly from your account.
What if a wine is out of stock?
If a wine you’ve selected becomes unavailable, we’ll notify you and suggest a close alternative. You can always review or amend your order before it ships.
How do I contact customer support?
You can reach us at:
📧 support@thewineengine.com
We aim to respond within 1 business day.
Do you accept returns?
Yes. If you receive a damaged or faulty bottle, please contact us within 14 days and we’ll arrange a replacement or refund according to our returns policy.
Are my payments secure?
Absolutely. We use trusted, secure payment providers and SSL encryption to ensure your information is protected at all times.
